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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Define the benefit received by the customer
   • Identify an existing or potential new product or service to design or redesign for sustainability
2. Identify customers and determine how they will use the product or service
3. Analyse the benefits received by the customer
4. Define and rank the benefits received
5. Validate benefits according to organisation requirements
6. Develop alternative ways of delivering benefit
   • Brainstorm alternative methods of delivering required benefits
7. Brainstorm related benefits which may also be delivered
8. Analyse sustainability impacts of each alternative
9. Consult with stakeholders
10. Rank alternatives by sustainability
11. Write an initial business case for top ranked alternatives
12. Develop product or service and process design
    • Develop product or service design specification for alternatives most likely to be implemented
13. Determine likely process for alternatives most likely to be implemented
14. Analyse life cycle sustainability for alternatives most likely to be implemented
15. Select alternative to develop
16. Confirm selected alternative does deliver key customer benefits
17. Confirm design for selected alternative
    • Develop and document product or service specification
18. Develop and document key process parameters
19. Write business case for implementing selected alternative
20. Negotiate solutions to value chain issues caused by changed design
21. Communicate required responses
    • Identify what communications are required and to whom
22. Prepare reports and recommendations
23. Pitch reports and recommendations
24. Brief appropriate persons as required by determined responses
25. Finalise recording according to organisation requirements